Shipping Policy

Shipping Policy

Shipping Timelines

  • All orders are dispatched within 24 hours of placement, except on Sundays and public holidays when processing is unavailable.
  • Delivery within India takes 3-6 business days from the date of dispatch. Delays may occur due to, operational challenges at the logistics end, or pincode serviceability issues, where delivery might take additional time.
  • International delivery timelines vary by destination, with shipping charges applied on an actual basis (see below).
  • Our delivery partners will attempt delivery three times before returning the order to our warehouse. Please ensure you provide a valid mobile number and shipping address at checkout to avoid delays or returns.
  • If your order is marked as delivered but you have not received it, please raise a request within 24 hours by emailing us at melini.comfortwear@gmail.com or calling us at +91 84277-72392 for Proof of Delivery (POD) or resolution.

    COD (Cash on Delivery) Policy

    • COD is available only for eligible orders within India.

    • For orders above ₹5,000, a mandatory advance payment of ₹300 is required to confirm the order. This amount covers courier charges and will be forfeited in case the shipment is not accepted by the customer.

      For orders above ₹10,000, a mandatory advance payment of ₹500 is required to confirm the order under the same terms.

    • These advance payments are adjusted against the total order value at the time of delivery.

    • Orders not confirmed with advance payment may be automatically cancelled.


    Order Cancellation

    Once an order is shipped, cancellation is not permitted. Please review your order carefully before confirm.

Shipping Charges

  • India: Free shipping on all orders across India above ₹500. Orders below ₹500 may incur a shipping fee, calculated at checkout.
  • International Orders: Shipping costs are calculated on an actual basis.

Exchange Shipping Charges
For exchanges on a single order, the following shipping fees apply:

  • ₹150 for orders containing up to 2 pieces.
  • ₹200 for orders containing more than 2 pieces.
    Note: These charges cover return and reshipping costs. Customers are responsible for these fees unless the exchange is due to a defect or error on our part.

    Need Assistance?
    If you have any questions or need support, feel free to reach out to us at melini.comfortwear@gmail.com.